Customer Account Manager

Brighton, England, United Kingdom · Customer Service

Description

Are you a self-motivated and enthusiastic individual looking to join our growing team? Do you love interacting with people?


About You


You'll love helping people and will enjoy interacting with them on a daily basis. You'll be empathetic and can easily put yourself in someone else's shoes, understanding that not everyone has the same skill set. You'll enjoy making people feel empowered through your communications and seeing their businesses and websites grow.


Every customer is different, and the tools we offer them are extensive, so you'll be a keen problem solver. You'll be able to research and investigate a solution, or find the answer through tenacity and determination. You'll also be someone who holds high standards and has a keen eye for details.


You'll have excellent written and verbal communication skills, most customer communication takes place by email, chat and in our online communities, so good typing and computer knowledge is a must. We'll teach you about the Create.net platform and our services, but if you have some experience working with websites you'll find this useful.


You'll enjoy working efficiently and get a kick out of creating processes and systems which enable you and the team to be more effective and have a bigger impact.


About Create

We believe that making a website should be simple. But with over 50% of small businesses in the UK without one, we want to break down the barriers and ensure that every small business can benefit from being seen online. We believe in doing everything we can to help individuals and small businesses maximise their online presence.

We are committed to providing great service, straight-talking information and the right tools for making business online a success. We believe in our nation of shopkeepers and want to ensure that everyone is able to leverage the advantages of digital innovation.

Our offices are based just past Brighton University in a sustainable development. Our building is made with local materials such as sweet chestnut timber cladding and East Sussex clay, and we’re powered by wind turbines, solar heating panels and collected surface water. We strive to work in a way that is sustainable, ethically responsible and environmentally friendly. We value integrity, honesty, transparency and thoughtfulness.

Customer success is at the heart of our business: we are successful when our customers achieve their dreams.


Your Responsibilities

Each day you'll be helping the customers to understand how to get the most out of Create.net, troubleshooting problems and answering questions. This will mostly be via email and live chat. On average Customer Account Managers send 50+ emails per day, but we also have active community areas, including spaces on social media where customers reach out for help. You could spend time in any of these, explaining how to maximise the tools and resources provided and enabling those users to be more successful and productive.

We're keen to enable users to help themselves as much as possible - anyone should be able to build a website whenever they want and you'll spend time writing documentation and crafting resources to help them do just that.

Benefits

Most of our people live in and around Brighton and are attracted to us because of our flexible hours, flat management structure and because they can make a difference, not just to Create, but for startups and businesses across the country.


You'll get a competitive salary dependent on your skills and experience, 28 days holiday (including bank holidays), plus a bonus scheme based on hitting company targets.


You can choose a Mac or a PC, whatever works for you.


You'll be based in our modern, eco-friendly offices in the Westergate Business Centre. Just off Lewes Road in Brighton, UK.


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