Customer Account Manager

Brighton, East Sussex, United Kingdom


Are you a self-motivated and enthusiastic individual looking to join our growing team? Do you love interacting with people? We are not actively hiring for this role at this current point in time, but we are always on the lookout for the perfect candidate to join our already fantastic team.

About You

You'll love helping people and will enjoy interacting with them on a daily basis. You'll be empathetic and can easily put yourself in someone else's shoes, understanding that not everyone has the same skill set. You'll enjoy making people feel empowered through your communications and seeing their businesses and websites grow.

Every customer is different, and the tools we offer them are extensive, so you'll be a keen problem solver. You'll be able to research and investigate a solution, or find the answer through tenacity and determination. You'll also be someone who holds high standards and has a keen eye for details.

You'll have excellent written and verbal communication skills, most customer communication takes place by email, chat and in our online communities, so good typing and computer knowledge is a must. We'll teach you about the platform and our services, but if you have some experience working with websites you'll find this useful.

You'll enjoy working efficiently and get a kick out of creating processes and systems which enable you and the team to be more effective and have a bigger impact.

About Create

For the past 15 years has been enabling people to start or grow their own business online through a website or ecommerce store built with our tools. Over the years we've helped tens of thousands of people to create a livelihood for themselves through the web.

We're passionate about helping more people to start their own business and bring their ideas to life, so we're building the tools to make it easier to do it. We want to empower individuals to startup.

Your Responsibilities

Each day you'll be helping the customers to understand how to get the most out of, troubleshooting problems and answering questions.

This will mostly be via email. On average Customer Account Managers send 50+ emails per day, but we also have active community areas, including spaces on social media where customers reach out for help. You could spend time in any of these, explaining how to maximise the tools and resources provided and enabling those users to be more successful and productive.

We're keen to enable users to help themselves as much as possible - anyone should be able to build a website whenever they want and you'll spend time writing documentation and crafting resources to help them to just that.

Alongside documentation there are opportunities to get involved in producing great content for emails, blogs, webinars and other communications to help more startups and small businesses be successful.

This role includes 4 hour Saturday morning cover, which is rota'd equally by the team (this means approximately 1 Saturday per month per team member). This ensures we can get back to customers effectively and the workload is less for the team on a Monday morning.

Cover may also need to be provided out of normal working hours for this role.


Most of our people live in and around Brighton and are attracted to us because of our flexible hours, flat management structure and because they can make a difference not just to Create, but for startups across the country.

You'll get a competitive salary dependent on your skills and experience, 28 days holiday (including bank holidays), plus a bonus scheme based on hitting company targets.

You can choose a Mac or a PC, whatever works for you.

You'll be based in our modern, eco-friendly offices in the Westergate Business Centre. Just off Lewes Road in Brighton, UK.

No Agencies please - Create does not accept agency resumes. Create is not responsible for any fees related to unsolicited resumes so please do not forward resumes to our jobs alias or Create employees.

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